I really want you to be pleased with your purchase. 
I try to list my items as honestly and accurately as possible. 
I am always happy to answer any questions you might have. .

If you are disappointed or unhappy with your item, please inform me within 3 days of receiving the item.
Should you decide to return the item, it must be posted within 7 days, in bought condition, with any packaging/box etc.

Please study the photographs as these form part of the items description and condition report. Many of my pieces are over 200 years old and may be worn in areas. The photographs will be used as evidence for condition.

Please note that with a return, although I offer free shipping, a fee for the initial shipping costs of £17 will be deducted from the total. 

Please also note, that for security, I must post to the address on the invoice. This protects you, and me, from theft of your identity, and insures we are covered by insurance. My insurance company will not cover any postage to a PO Box address so please use a home or office address when you reach checkout.

Please be sure to liaise with me about the return so that I can explain how to post it back without incurring Duty on a Return because if customs do add duty to the return I will have to deduct the duty from the refund.

I will refund you via Paypal or Direct Checkout depending how you paid. 
Postage cost of returning items and any duty to be paid returning goods to the UK are the buyers responsibility.

If you wish to reserve an item and we arrange for you to leave a deposit to secure the item please note that this deposit is non refundable.

For any Layaway agreements that need to be cancelled a credit note for my shop will be issued which must be used within 6 months but I cannot offer refunds. The credit note may also be used in my sister shop Maison Dog London.

There are no returns on Layaways or on pieces of jewelry that have been resized or customised

SPECIAL ARRANGEMENT TERMS- I reserve the right to make special arrangement terms with certain customers. These will be discussed and agreed beforehand and may include longer layaway terms, no refund policies, etc. 
These agreements are legally binding. They may or may not involve a signed letter as proof of agreement.

Sourcing
I love sourcing! Please contact me if you would like me to track down a particular item for you.

Custom Orders
I also make Custom Orders. For example I made the dog collar and leash for Isis, the dog starring in Downton Abbey. I can custom make a set for you!

Layaway
Layaway is offered on select items, generally on higher priced items. 
An initial non-refundable down payment is required and in most cases the balance is expected to be paid in full within 30 days. Please send me a convo if interested in setting up a payment plan.