FAQ

Please note -

As most of our products contain precious metals and stones and their prices change several times a day we are only able to give you an example price.

If you wish to purchase one of our pieces then you must confirm by email. We reserve the right to withdraw the sale of any piece of jewelry without giving 

any reason

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​Which countries do you ship to?

 

We ship worldwide for free!

 

Payment and Shipping

 

Payment is taken through Paypal which is extremely secure and protects the buyer. Shipping is free worldwide. We aim to dispatch goods in one or two working days. 

Depending on your country, your parcel should arrive in two days (UK) and rest of world in 7-14 working days, customs allowing! All items are sent with full tracking. If you require a quick courier Fed Ex delivery please contact us and we will arrange ( at cost price )

 

Layaway

 

We do provide a Layaway service at our discretion. This usually involves a non refundable deposit followed by the agreed monthly instalments. Once the layaway is underway no part of it will be refunded at any time, 

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Returns & Refunds

 

We hope you will love your purchase but if for any reason you are not happy you have 14 days upon receipt of goods to notify us and arrange to return your order. Items must be in bought condition and in original box. 

The return procedure advised must be followed otherwise any duty incurred on returning an item will be deducted from the refund.

Cost of return shipping is the buyers responsibility.

 

​Reserving a piece of Jewelry

 

Please contact us if you would like to reserve a piece of jewelry. A non refundable deposit will be taken. Items cannot be reserved without a deposit. 

 

Gift wrap

 

A gift wrap service is available - just ask!